LiveScan

We Provide Mobile LiveScan Services

Why not enjoy the convenience of a professional LiveScan operator *

deliver services to your door step?  Confident people and businesses alike utilize mobile services to accommodate their busy schedule.  Mobile Live Scan and Ink Fingerprinting Services are available throughout the Bay Area!  Complete the consultation request form or call (650) 424-0204 to arrange mobile services at your location.  Scheduling is available on a 24 hour basis.

Walk-In Services

Enjoy the simplicity of just walking in to complete your LiveScan request between the hours of 10 am to 4 pm, Monday-Friday.

Make a simple phone call , same day appointments, extend the hours 9 am to 7 pm, Monday to Friday.

(650) 424-0204 call anytime.

After Hours

Receive further extended services 24 hours a day, 7 days a week.  Extra fees do apply, but your request will be processed the same day and responded to just as fast.

Call (650) 424-0204 for assistance

Complete your Paper Card Finger Printing $35 per card.

Many don’t offer to support the paper card fingerprint services but we do and have been for many years.  Allow one of our trained fingerprint professionals quickly manage your needs.  Our cost is $35 per card and if a card is needed then there is a $5 fee per card.  Mobile services are also available by request.

Call (650) 424-0204 for assistance.

FAQs

WHAT IS A LIVE SCAN?

Live Scan is a way to take inkless fingerprints, which are then digitalized and transmitted directly to the Department of Justice (DOJ). The DOJ then checks the fingerprints against known criminal history records. A response (criminal history or no criminal history) is then sent to the agency requesting the Live Scan. If an applicant has no criminal history a response should be sent from the DOJ to the requesting agency in approximately 3 to 7 days.

WHAT DO I NEED FOR A LIVE SCAN?

Applicants must bring in three (3) copies of the “Request for Live Scan Service” form. The form must be completed by the agency requesting the Live Scan and by you, the applicant. We CANNOT assist you on filling out the form. The applicant must also provide picture identification to us, such as: United States issued driver’s license/identification or passport. Forms are given to the applicant by the agency sending the applicant in for the Live Scan. All Care Plus cannot provide you with the forms.

HOW MUCH DOES A LIVE SCAN COST?

There are two fees involved in the Live Scan process: the rolling (fingerprinting) fee and the background investigation fee. All Care Plus charges a $25.00 rolling (fingerprinting) fee for all applications. The fees charged for the background investigation depend on the type of Live Scan application and what level of service is required by the agency that has requested your Live Scan. (The background fee is the fee that the DOJ charges for researching your fingerprints to determine if you have a criminal record or not.) Background fees range from $25.00 to $110.00. This fee is in addition to the $25.00 rolling (fingerprinting) fee. If your Live Scan form has a billing number in the “Agency Billing Number” line (this is a six digit number that starts with a “1”), that means that the agency requesting your Live Scan will be billed for the background fees and all you will need to pay is the $25.00 rolling (fingerprinting) fee. If your form does not have a billing number on it, you will be responsible for paying both the rolling (fingerprinting) fee and the background fees.

WHAT TYPE OF PAYMENT IS ACCEPTED?

All Care Plus accepts payment in the form of Cash, VISA, MasterCard, Discover, Money Order, Cashiers Check, Corporate or Business Checks. Please note that if you are providing a corporate or business check, the check must be issued from the agency that is listed on the Live Scan form and must also be the agency that is requesting your Live Scan.

CAN I MAKE AN APPOINTMENT FOR LIVE SCAN OR JUST COME IN?

Walk-ins are welcome during our normal business hours Monday through Friday from 10AM-4PM. As a walk-in customer you will be live scanned on a first come first serve basis. Appointments are also available all day 9am to 7pm Monday to Friday. Customers with an appointment that arrive timely will have priority over walk-in customers.

I HAD A LIVE SCAN DONE BEFORE, DO I HAVE TO DO IT AGAIN?

The DOJ does not share your information with other agencies. An applicant’s Live Scan form acts as a release for a criminal history response to be sent to the specified requesting agency. This means that you must submit a new application each time a criminal history is requested of you, therefore you must go through the Live Scan process again. Previous Live Scan information CANNOT be utilized.

HOW LONG DOES IT TAKE TO GET MY LIVE SCAN RESULTS?

In most cases, the results from DOJ come back within 72 hours. Due to various reasons, results can be delayed. For any significant delay, the DOJ will contact the requesting agency. The results are either emailed or sent to the requesting agency listed on the Request for Live Scan Service form. Once the Live Scan process has been completed at our facility, please direct all inquiries to the agency handling your employment or licensing. If the requesting agency has not received the results you may contact the Applicant Processing Program at 916-227-3823. This department is the only one who can check to see if your record was dropped or not completely processed. All Care Plus cannot resubmit a record without written permission from the DOJ. This process may take up to 30 days.

HOW CAN I CHECK THE STATUS OF MY LIVE SCAN SUBMISSION?

If a requesting agency does not have results yet and digital Live Scan fingerprints were submitted, you can use the automated telephone system to check on your submission.  The phone number is (916) 227-4557.  You will need the following information: (1) your date of birth; and (2) the 10-digit Automated Transaction Identifier (ATI) number that appears at the bottom of the Department of Justice form requesting Live Scan fingerprint background checks. The ATI number always appears in the following sequence: 1 LETTER; 3 NUMBERS; 3 LETTERS and 3 NUMBERS.

WHERE CAN I GET A REQUEST FOR LIVE SCAN FORM?

The requesting agency (the entity that is requesting the background check) will provide you with the live scan forms necessary to complete the live scan.  Please also review the question below.

CAN I GET THE FORMS FROM LIVE SCAN SACRAMENTO?

All Live Scan forms must be provided to you by the agency that wants you to get fingerprinted. These forms contain information that is unique to each agency and this information must be provided before arriving to have your prints taken.  However, if you have misplaced your live scan form, we still may be able to assist you.  Please check our upcoming forms page for further information.

IF MY FINGERPRINTS ARE NOT ACCEPTED, WHAT HAPPENS?

Fingerprints are rejected on occasion for several reasons. The most common reasons are the applicant’s fingerprints have characteristics that are difficult to capture in the live scan process. This would include items such as cuts, scars and calluses. If an applicant has fingerprints rejected on this basis, and they were originally scanned by All Care Plus, we will rescan your fingerprints at no additional charge.

 

TB Testing

How does the live scan process work?

Obtaining your FBI report is as easy as 1, 2, 3…

  1. Call us at (650) 424-0204 to schedule a convenient appointment in our Palo Alto, CA office or at your location.
  2. We use the latest, advanced digital live scan machines to provide transmission in less than 5 minutes.
  3. Receive a copy of your official Department of Justice report within a day or two. The entire process is very quick and simple. Call us at (650) 424-0204 now!
Do I have to be a permanent U.S. citizen to have my fingerprints transmitted via digital LiveScan?

Yes. The FBI requires any person requesting a LiveScan fingerprint criminal history report transmitted through a LiveScan service center must be a U.S. citizen or a lawful permanent resident of the U.S. If not a permanent U.S. citizen then ink fingerprint cards are required for manual processing by the FBI.

What is an FBI criminal history report?

An FBI criminal history report, also known as a “rap sheet,” summarizes felony criminal arrest & conviction records submitted from all 50 states and the District of Columbia. This report can be requested either by submitting fingerprints electronically at All Care Plus, or by submitting ink fingerprint cards to the FBI. All Care Plus is staffed with professionally trained fingerprint technicians utilizing highly secure and advanced state-of-the-art technology to ensure that you receive the quickest and best quality service.

How is an FBI criminal history report generated?

The FBI criminal history report is generated from the fingerprint based criminal record check conducted using the FBI’s Integrated Automated Fingerprint Identification System (IAFIS) which searches the National Criminal History Repository database. If records exist, a detailed report, including information retained by the FBI in connection to a felony arrest, such as arresting agency name, date of arrest, the arrest charge, and the disposition of the arrest, if known by the FBI, is included in the report most commonly known as a “rap sheet.”

Can I go to my local police station to get live scan fingerprinting for an FBI criminal history report?

No, law enforcement agencies will not fingerprint the public on their live scan equipment or transmit fingerprints electronically to any state or to the FBI. Only private vendors like All Care Plus LiveScan Fingerprinting will provide this type of service for you.

What is live scan fingerprinting?

LiveScan is inkless electronic (also known as digital) fingerprinting. The applicant’s fingerprints are electronically transmitted to the Department of Justice to obtain a criminal record report. LiveScan is cleaner and more accurate than the old ink and roll method.

I need fingerprinting completed on fingerprint cards for licensing requirements in another state. Do you offer this service?

Yes. We are certified and authorized to complete state licensure fingerprinting for all 50 states and for FBI criminal background reports. We can use traditional black ink or transfer digital fingerprints onto the cards.

How long does the fingerprinting process normally take?

Most often, only 5 – 10 minutes per person.

How soon can I get an appointment scheduled with All Care Plus LiveScan Fingerprinting?

We can see you the same day on a walk-in basis Monday to Friday, 10 am to 5 pm. To schedule a time outside of these hours, please call (650) 424-0204 to speak with an agent.

What forms of identification do I need to bring with me to my fingerprinting or notary appointment?

Bring government issued picture identification, such as your valid Driver’s License, State ID, Military ID, Alien Registration Card, or Passport.

How can I ensure that my fingertips are ready for you to fingerprint so that you can obtain legible classifiable fingerprints?

Be sure to wash your hands very thoroughly with warm water and dish washing liquid. We need to ensure that you have washed off oils and soil prior to fingerprinting. Light use of hand lotion will also help enhance fingerprint ridge detail.

Does it cost more to schedule a mobile fingerprinting appointment as opposed to coming into your office?

Yes. We charge a travel fee for our providing services outside of our office. The charge will vary depending on certain obvious business factors.

We update our FAQ page. If you did not find the answers to your questions on this page, please feel free to call us anytime at (650) 424-0204.

Call our offices today!
Palo Alto: (650) 424-0204
Send us a message directly at support@allcareplus.org

We are a non-profit organization. All contributions are appreciated.